MagicOasis Orchid Club

Shipping

USA-wide shipping is available via the commercial carrier.

We will guarantee that all customers receive healthy plants from us, we will choose which courier plan to use to ship the plants based on our experience.
Winter Shipping Standard: The minimum temperature at both the shipping origin and the customer’s location must not be lower than -5°C.
If the customer's area is very cold in winter, we will wait for suitable warm weather to deliver the plants to the customer;
We can hold no more than 14 days since the date of the order confirmed if customer want us delay ship out the plants;
We are not responsible for any delay shipping, mishandling or shipping losses, shipping damage caused by the courier;
We are not responsible for the loss of parcels after the courier delivers them to the customer's address because the customer does not pick them up in time. If the customer's area may be lost, please inform us to request a courier signature service (which may incur additional courier charges) and ensure that the courier delivers to the corresponding address in time to sign for it.
During transportation, leaf damage, shedding of old leaves, and yellowing are considered normal. Most plants are shipped bare-root. If necessary, we use moss to keep the roots moist.
Shipping box will not include the soil and pots, in order to avoid the leaves being hurt by heavy items.
If buyers think any plant is not health, please report it in 72 hours after receive it, with pictures of plant, we will assess the plant and give you a 25%-100% credit or plant replacement solution. We will not provide additional guarantee after 72 hrs.
If any loss occurs, we will discuss the details with the customer and discuss with the customer as much as possible to make up for the loss. This requires the customer to have a discussion with us based on mutual understanding and respect.

Shipping

USA-wide shipping is available via the commercial carrier.

We will guarantee that all customers receive healthy plants from us, we will choose which courier plan to use to ship the plants based on our experience.
Winter Shipping Standard: The minimum temperature at both the shipping origin and the customer’s location must not be lower than -5°C.
If the customer's area is very cold in winter, we will wait for suitable warm weather to deliver the plants to the customer;
We can hold no more than 14 days since the date of the order confirmed if customer want us delay ship out the plants;
We are not responsible for any delay shipping, mishandling or shipping losses, shipping damage caused by the courier;
We are not responsible for the loss of parcels after the courier delivers them to the customer's address because the customer does not pick them up in time. If the customer's area may be lost, please inform us to request a courier signature service (which may incur additional courier charges) and ensure that the courier delivers to the corresponding address in time to sign for it.
During transportation, leaf damage, shedding of old leaves, and yellowing are considered normal. Most plants are shipped bare-root. If necessary, we use moss to keep the roots moist.
Shipping box will not include the soil and pots, in order to avoid the leaves being hurt by heavy items.
If buyers think any plant is not health, please report it in 72 hours after receive it, with pictures of plant, we will assess the plant and give you a 25%-100% credit or plant replacement solution. We will not provide additional guarantee after 72 hrs.
If any loss occurs, we will discuss the details with the customer and discuss with the customer as much as possible to make up for the loss. This requires the customer to have a discussion with us based on mutual understanding and respect.

Shipping

USA-wide shipping is available via the commercial carrier.

We will guarantee that all customers receive healthy plants from us, we will choose which courier plan to use to ship the plants based on our experience.
Winter Shipping Standard: The minimum temperature at both the shipping origin and the customer’s location must not be lower than -5°C.
If the customer's area is very cold in winter, we will wait for suitable warm weather to deliver the plants to the customer;
We can hold no more than 14 days since the date of the order confirmed if customer want us delay ship out the plants;
We are not responsible for any delay shipping, mishandling or shipping losses, shipping damage caused by the courier;
We are not responsible for the loss of parcels after the courier delivers them to the customer's address because the customer does not pick them up in time. If the customer's area may be lost, please inform us to request a courier signature service (which may incur additional courier charges) and ensure that the courier delivers to the corresponding address in time to sign for it.
During transportation, leaf damage, shedding of old leaves, and yellowing are considered normal. Most plants are shipped bare-root. If necessary, we use moss to keep the roots moist.
Shipping box will not include the soil and pots, in order to avoid the leaves being hurt by heavy items.
If buyers think any plant is not health, please report it in 72 hours after receive it, with pictures of plant, we will assess the plant and give you a 25%-100% credit or plant replacement solution. We will not provide additional guarantee after 72 hrs.
If any loss occurs, we will discuss the details with the customer and discuss with the customer as much as possible to make up for the loss. This requires the customer to have a discussion with us based on mutual understanding and respect.